W99 Terms & Conditions — Please Read Before Use

1 General Terms & Conditions

These Terms & Conditions ("Terms") constitute a legal agreement between w99 ("we", "us", "the Platform") and its users ("you", "the User"). By accessing our services through the w99 (https://w99.cash) website, mobile app, or any other channel, you are agreeing to these Terms.

W99 is an online betting and gaming platform offering Sports Betting, Live Casino, and other gaming services to users in Bangladesh. Our services are intended for entertainment purposes only and are operated in compliance with all applicable laws and regulations.

W99 reserves the right to update these terms at any time. Continued use of the platform following any changes will be considered acceptance of the revised terms.

2 Account Registration

To access w99's services, you will need to create a personal account. You must provide accurate and complete information at the time of registration. We reserve the right to close any account found to have been registered with incorrect details.

Registration Requirements:

• Each individual may hold only one account — multiple accounts from the same device, IP address, or payment method are strictly prohibited.
• The name and identity provided at registration must match the name of the payment method's owner.
• Use a strong password for your account and never share it with anyone.
• It is entirely the user's responsibility to keep their account secure.
• If you notice any unauthorized access to your account, contact support immediately.

3 Age Verification

W99 strictly enforces an underage gaming policy. You must be at least 18 years old to use our platform.

A national ID card, passport, or birth certificate may be required for age verification. Withdrawals may be restricted until verification is complete.

4 Deposits & Withdrawals

Transaction rules at w99 are designed to ensure transparency and security.

Deposit Rules:

• Minimum deposit amount is ৳500.
• Deposits must be made from a bKash, Nagad, or Rocket account registered in your own name.
• Third-party payments are strictly prohibited.
• Successful deposits are typically credited to your account within a few minutes.

Withdrawal Rules:

• Minimum withdrawal amount is ৳500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Identity verification must be completed before your first withdrawal.
• The applicable wagering requirements must be met before any bonus balance can be withdrawn.
• W99 reserves the right to freeze transactions and conduct an investigation if money laundering is suspected.

5 Bonus Policy

W99 offers a variety of bonuses and promotions, each with its own terms and conditions that should be read before activating any bonus.

General Bonus Terms:

• Cancelling a bonus after it has been accepted may result in the loss of your real balance as well.
• Bonuses have a set deadline to meet wagering requirements — any bonus not cleared by the expiry date will be forfeited.
• Multiple accounts, or multiple members of the same household, cannot claim the same bonus offer more than once.
• W99 reserves the right to modify or cancel any bonus offer at any time.
• Accounts suspected of bonus abuse may be subject to investigation.

Welcome Bonus — Special Terms:

• The welcome bonus is available once per person only.
• The bonus is activated on a minimum deposit of ৳500.
• Wagering requirements are generally between x8 and x12 of the bonus amount.
• The wagering requirement must be completed within 30 days.

6 Betting Rules

W99 has specific betting rules that apply to all users on the platform.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet cannot be processed due to a technical issue, it will be voided and the amount refunded.
• Any bet placed before an odds change will be settled at the original odds.
• W99 is not liable for delays in live betting caused by network issues.
• In the event a match is abandoned or postponed, detailed betting rules can be found under the individual sport's specific rules.
• Accounts showing suspicious betting patterns may be temporarily suspended pending verification.

7 Prohibited Activities

The following activities are strictly prohibited on the w99 platform and may result in account termination and legal action:

• Any attempt at money laundering or processing of illicit funds.
• Fraud or abuse of the bonus system.
• Operating multiple accounts.
• Accessing another user's account or sharing your account with others.
• Using automated software or bots to place bets.
• Attempting to interfere with or compromise the platform's security systems.
• Harassing or engaging in harmful behavior toward other users.
• Registering an account with false or misleading information.

8 Account Closure & Suspension

W99 may suspend or terminate an account without prior notice in the following circumstances:

• Involvement in any prohibited activities.
• If evidence of false information is found.
• If age verification fails.
• Extended periods of inactivity (typically 12 months).
• At the user's own request (self-exclusion).

If an account is closed with a valid remaining balance, it will generally be refunded — however, in cases of fraud, the balance may be confiscated.

Users may also request account closure or a temporary break at any time — this is part of our responsible gaming policy.

9 Limitation of Liability

W99 always strives to provide the best possible service. However, our liability is limited in certain circumstances:

• If a bet is cancelled due to a technical error, the relevant amount will be refunded.
• Bets placed at incorrect odds due to a system error may be reviewed and corrected.
• W99 is not responsible if an account is compromised due to hacking or the user's own negligence.
• W99 is not responsible for transaction delays caused by payment gateway issues.

10 Changes to Terms & Contact

W99 may update these Terms & Conditions at any time. For significant changes, users will be notified via their registered email or through a platform notification.

Continued use of the platform after any changes have been made constitutes your acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions or complaints regarding these terms, please contact us:

• Email: support@w99.cash
• Live Chat: Available 24/7 from any page on the platform