W99 Privacy Policy — Your Data Is Completely Safe With Us

1 Introduction

W99 (https://w99.cash) is a trusted online betting platform for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") explains what data we collect, why we collect it, and how we use and protect it.

This privacy policy applies to the w99 website, mobile app, and all other digital services. By using our platform, you agree to this policy. We may update it from time to time, so we recommend reviewing it regularly.

W99 never collects your information without your consent and never uses it for unnecessary purposes. Our entire data process is transparent and rule-based.

2 What Information We Collect

W99 collects two types of information — what you provide directly and what is automatically gathered as you use the platform.

Information You Provide Directly:

Type of Information	Reason for Collection
Full Name	Account registration and identity verification
Mobile Number	Communication and OTP verification
Email Address	Account Communication & Security
Date of Birth	Age Verification (18+)
Identity document information	KYC verification and fraud prevention
Payment Information	Transaction Processing

Automatically Collected Information:

• Device type, operating system, and browser information.
• IP address and approximate location.
• Time spent on the platform and pages visited.
• Betting history and transaction records.
• Login time and session information.

3 How Your Information Is Used

W99 uses your information only for specific purposes. We never use it beyond what is necessary.

• Account Management: To facilitate registration, login, and security verification.
• Service Delivery: To keep betting, payment, and other services running smoothly.
• Identity Verification: As part of the KYC process to prevent fraud and money laundering.
• Customer Support: To address your issues and answer your questions.
• Bonuses & Promotions: To send you personalized offers (with your consent).
• Service Improvement: Analytics to improve your experience on the platform.
• Legal Obligations: To meet the requirements of applicable laws and regulatory bodies.

4 Who We Share Your Information With

W99 shares your information only in strictly controlled circumstances. The cases where data may be shared are outlined below:

Authorized Sharing:

• Payment Processors: To verify transactions through payment services like bKash, Nagad, and Rocket.
• Identity Verification Services: With regulated third parties to complete the KYC process.
• Law Enforcement: Only the minimum necessary information, when required by a court order or legal obligation.
• Technical Service Providers: Technology partners involved in platform operations (under confidentiality agreements).

5 Cookie Policy

W99 uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

Cookies We Use:

• Essential Cookies: Required for login sessions and core functionality — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: Used to understand how the platform is being used — you can turn this off.

You can manage your cookie preferences at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

6 How Long We Keep Your Information

W99 does not retain your information beyond what is necessary. However, certain data must be kept for a defined period due to legal requirements.

• Active account data — retained for as long as the account remains open.
• Transaction records — at least 5 years from the date of the last transaction (legal obligation).
• Identity verification data — retained for 3 years after account closure.
• Log files — up to 12 months.
• Marketing consent — deleted after unsubscribing.

7 Your Rights

As a w99 user, you have the following rights over your personal information:

• Right to Know: You can find out what information we hold about you.
• Right to Correction: You can request corrections to any inaccurate information.
• Right to Erasure: Under certain conditions, you can request that your data be deleted.
• Right to Restrict Processing: You can restrict how your information is used in certain situations.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Portability: You can request a copy of your information.

To exercise these rights, email us at support@w99.cash or reach out via live chat. We typically respond within 30 business days.

8 Children's Privacy

W99 services are strictly for users aged 18 and above. We do not knowingly collect any information from anyone under 18.

9 Security Measures

To protect your data, w99 employs multiple layers of security:

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: To prevent unauthorized access.
• Regular Security Audits: Regular audits to identify and address vulnerabilities.
• Restricted Access: Only authorized personnel can access user information.
• Data Backup: Regular backups to prevent data loss.

10 Contact & Complaints

Contact us for any questions, complaints, or data-related requests regarding our privacy policy:

• Email: support@w99.cash
• Live Chat: Available 24/7 from any page on the platform

We take every complaint seriously and aim to respond in a timely manner. Our team is always vigilant in protecting your privacy.